FAQ
Here, you'll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us at service@gladifit.com.
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How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations must be requested within 1 hour of purchase. Contact service@gladifit.com ASAP with your order details.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your order via the shipping carrier’s website.
Where do you ship to?
We ship worldwide! Shipping availability may vary depending on your location.
How long does shipping take?
Orders are processed within 1-2 business days. Estimated delivery times:
3-7 business days
5-10 business days
7-15 business days
How much is shipping?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Do you offer expedited shipping?
Yes! Expedited shipping options are available at checkout for an additional cost.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in resellable condition.
How do I start a return?
Contact us at service@gladifit.com with your order number and reason for return. We’ll provide the return instructions.
Who covers the return shipping cost?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Are your products tested for quality?
Yes! All our products undergo strict quality control to ensure durability and effectiveness.
How do I care for my fitness equipment?
Proper maintenance varies by product. Check the product page for specific care instructions or reach out to us for guidance.
Do I need an account to place an order?
No, but creating an account allows you to track orders, save addresses, and get exclusive discounts.
How can I contact customer support?
Email us at service@gladifit.com or use our Contact Form. We respond within 24-48 business hours.
How can I stay updated on new products and offers?
Subscribe to our newsletter for the latest deals and fitness tips!
Still have questions?
Contact us anytime at service@gladifit.com!